On the other hand, the top reviewer of N-able Take Control writes "Valuable remote access feature, highly stable, and scalable". The top reviewer of BeyondTrust Remote Support writes "Easy to deploy, has good performance, good pre and post-sales support, and is an undisputed global leader". BeyondTrust Remote Support is rated 8.8, while N-able Take Control is rated 9.0. It's there now, however, there's room for growth and that's probably the best area to expand."īeyondTrust Remote Support is ranked 6th in Remote Access with 8 reviews while N-able Take Control is ranked 18th in Remote Access with 1 review. They need to expand into Macs, iOS, and Android. It would be nice to also be able to control phones remotely, but this could be a limitation of a phone's operating system." "Non-Windows support capabilities need improvement. Somebody having an issue with their phone can share their screen with a technician sitting at a computer. Its initial setup was also a little bit involved, but it was nothing that we couldn't eventually handle.Ĭurrently, it has the ability to share screens. We've had to sacrifice voice." "It is expensive. Right now it's a non-interactive view." "It lacks voice integration like the other products because they need the compression to support that large amount of concurrent sessions.
SOLARWINDS TAKE CONTROL WINDOWS
This is because we had issues with Windows machines when we installed Entrust." "Lacks remote support and privileged remote access in the one product." "iOS interactive support would be a cool addition. We had trouble with compatibility when it came to Entrust. "Lacks some kind of voice communication option." "Technical support for this region can be improved." "It could be more compatible with other applications.
SOLARWINDS TAKE CONTROL INSTALL
It's a strong solution for us." "Solution has a good UI." "Offers a secure method of access without having to install agents everywhere." I'd have to say the product is very good. It can be used for our clients' desktops or anywhere where the client can be working. It is also good performance-wise." "It's very secure, and it works very well. I am not sure if other competing solutions offer this feature. With BeyondTrust Remote Support, you can share the cell phone screen, and somebody can take a look at it remotely. When people have an issue with their cell phone, it is ordinarily very difficult to troubleshoot the issue. Another thing that I have found to be very helpful is that you can also do screen sharing on a cell phone. There aren't bugs or glitches either." "The solution is stable." "Screen sharing, in general, is pretty important for a service desk. It's completely in a class of its own." "The solution has been very stable. "This is a very secure product." "You can't compete with TeamViewer or any other similar products.
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